Responsible Conduct of Gambling (RCG) SITHGAMO22

This one day course is required for any employment involving gaming machines.

Our course is delivered face-to-face and can be completed in a day.

Our RCG training covers the following:

• Different types of gambling in NSW and Australia
• Explore how gambling problems develop and effects on the person, family and community
• Gambling machine laws to ensure a safe, responsible gambling environment
• Identifying approaches to assist, report and monitor patrons when you notice warning signs of problem gambling
• Putting what you have learned into practice

RCG training is mandatory if your work duties involve gaming machines.

RCG training applies to:

• licensees of a full hotel licence
• secretaries of a registered club
• staff with gaming machine duties
• staff who pay out winnings
• staff who patrol or serve in the gaming machine area.

Interim certificates

On successful completion of your RCG course, L&GNSW will email you the link with instructions on how to access and complete the mandatory L&GNSW online RCG assessment.

The online assessment comprises of 25 mostly multiple choice and multiple answer questions. You need to score 100% to pass and have unlimited attempts to successfully answer each question as you go. The assessment is expected to take 30-45 minutes to complete.

On passing the assessment L&GNSW will email you an RCG interim certificate. The interim certificate is valid for 90 days and allows you to work immediately.

Competency cards

To obtain a NSW RCG competency card, present your interim certificate to a Service NSW Centre and complete a 100 point identification check. Service NSW will send your card to your nominated address via mail. Please allow up to one month for its delivery.

If you already have a NSW RSA competency card, on completion of your RCG course you will automatically be sent a new card with your updated competencies.

Note: in NSW all competencies must expire on the same date, calculated five years from the first competency gained e.g. if your RSA competency expires in June 2023, even if you gain your RCG competency in June 2020 both competencies will still have an expiration date of June 2023. This ensures all your competencies are current and expire on the same date.

iTFE is able to deliver this course for groups of 10 or more.  For more details, please enquire.

For group bookings, please complete the Enquiry Form

or Buy Now – our booking page will display course dates and locations